Frequently Asked Questions

For items under $100, we offer Australia Post Parcels ($9.50), or Air Bag deliveries ($22.00).

For orders between $100 - $2000, we offer FREE express shipping! Express may be via Air Bag or TNT road freight, depending on the item/s.

For larger capital equipment, costs will vary depending on the size of the product, and where it will be shipped to. Once you add the item/s to your cart, we have a Freight Calculator available so you can determine the cost.

Prompt delivery is a focus of CAPS, and we will ensure that all orders are filled and dispatched from our warehouse within 24 hours of payment being cleared (on business days). 

If a product you have ordered is out of stock, we will let you know and order the item/s in for you (usually air freighted). Alternatively, we are happy to provide a refund for the affected item/s and ship the rest of the order to you.

With larger orders & large capital equipment, dispatch will be slightly longer.

For Air Bag deliveries, please allow 2 business days for the parcel to arrive.

For Australia Post Express parcels, please allow approx. 3 business days (Monday through Friday excluding Public holidays).

All other deliveries, please allow up to 10 business days. If you have not received your order within 10 business days, please contact our team at shop@caps.com.au and provide your order details. We will endeavour to trace your order and have it delivered to you safely! Read full Shipping terms here

This option allows you to collect at your nearest CAPS branch. As all products are stored in our WA warehouse, please allow 2-4 business days for your order to reach your nearest CAPS branch first, before picking up. If you are based in WA, orders will usually be ready to collect within 1 business day.

Once your order is ready for collection, the nominated branch will contact you straight away. Please provide your 'Order Confirmation' email and a form of ID when collecting your order. Read full Terms & Conditions here

We are happy to accept returns and exchanges of Tools, Accessories & Parts within 30 days of the order being placed. If 30 days has passed since the original order date, CAPS cannot offer a refund or exchange. For larger equipment, please contact us first as conditions apply.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. To request a refund or exchange, please call us first on 1800 961 943 and request the Parts dept, or alternatively, you can email us at returns@caps.com.au.

Please get in contact with us before you send your product. A re-stocking fee may apply on some items. Read full Returns here

Return Shipping Costs: Return shipping costs are at the buyer's expense. Our preferred courier service, TNT, will collect your item from your preferred home or work address. You must be available to approve the release of the item to our courier.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CAPS accept payments via PayPal, Direct Deposit, Credit Card: Visa, MasterCard and American Express. We have also partnered with Afterpay to bring you interest-free payment plans up to $1000! So you can buy now and pay when it suits you best. For more information and Terms and Conditions, click here

With most tools and accessories, we do not have the ability to ship internationally as Manufacturers restrict us. However, with spare parts and some large capital equipment, we can usually ship overseas. Send your enquiry and specific part/product model number/s to our Exports team and we will happily look into some options.

If you have any other queries, do not hesitate to email us at shop@caps.com.au.

For all CAPS equipment, please refer to our Warranties information page here.

For other manufacturer equipment, please see below:

 

What is the standard Ingersoll Rand Tools Warranty?

The standard warranty is a 1-year limited warranty for repair or replacement. Read PDF Document >>

There are exceptions below:

2 Year Warranty >> Applicable to the 2115MAX, 2135MAX, 2235MAX, 2145/2155MAX Impactools

Up to 3 Year Warranty >> Applicable to Ingersoll Rand Cordless Tools, Batteries and Charger

 

My tool isn’t working, what do I do?

Bring the malfunctioning tool/part to your local CAPS branch to have it inspected. If it is covered under warranty, the service centre will repair or replace your tool/part and file a claim on your behalf. Please ensure you bring a receipt and/or proof of purchase. Store Locator >>

 

What do I need to obtain warranty coverage?

All you need is the tool/part and a proof of purchase to validate the warranty period.

My tool is out of warranty, can I still obtain service? Yes, we also offer standard repair and maintenance services beyond the manufacturer’s warranty. Contact your local CAPS branch here >>

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